Helpful information

Welcome to our FAQs page! Here, we’ve gathered answers to the questions our customers most frequently ask about Mix and Match Magic. From details about our mystery boxes to information on ordering and delivery, we aim to provide clarity and help you find exactly what you're looking for.

Frequently asked questions

At Mix and Match Magic, we're dedicated to bringing you unique mystery boxes, pre-made themed boxes, and handcrafted items. Our online shop, based in Perth, Australia, is all about sparking joy and offering a touch of magic. Dive into our FAQs to learn more about our products, processes, and how we make your shopping experience special.

What is the price of your mystery boxes, themed boxes, and handmade items?
Prices for our mystery boxes, pre-made themed boxes, and handmade items vary depending on the product, its contents, and the level of customisation. Please visit our product pages for detailed pricing information on each item. We strive to offer a range of options to suit different budgets and preferences.

Is there anything you cannot make?
While we love a challenge, there might be a few limitations based on materials, complexity, or ethical considerations. If you have a specific request for a handmade item that you're unsure about, please contact us directly at [[email]] or [[phonenumber]] to discuss your ideas. We'll do our best to accommodate your vision!

What important stuff do customers need to know before buying from Mix and Match Magic?
It's important to us that you have all the information you need for a smooth shopping experience. Before placing an order, please review our delivery and returns policy. Additionally, if you have an allergy to animals of any kind, please let us know, as our products are made and boxed in a home with pets.

How do you decide what to put in the boxes?
Our team at Mix and Match Magic carefully curates each box with a focus on quality, uniqueness, and delight. For mystery boxes, we consider popular themes, seasonal trends, and customer preferences. For themed boxes, items are selected to perfectly fit the chosen theme. We aim to surprise and bring joy with every selection!

Can we make a request for items in a box?
Absolutely! We love hearing your ideas. While our mystery boxes are designed for an element of surprise, for our custom or themed boxes, we often welcome requests to tailor the contents to your preferences. Please contact us at [[email]] or [[phonenumber]] to discuss how we can create something truly special for you.

What makes Mix and Match Magic different or special?
Mix and Match Magic stands out through our unique blend of mystery, curated themes, and genuine handmade craftsmanship. We're an online shop based in Perth, Australia, dedicated to providing high-quality, unique products that spark joy. Our personal touch and commitment to customer satisfaction truly set us apart.

Still have questions?

If you couldn't find the answer you were looking for on this page, please don't hesitate to reach out. Our friendly team is always here to help you with any queries about our products, orders, or anything else you might need.